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 1. The Design, organization and realization of the activities corresponds to eXperienciescostabrava. Payment of the reservation implies acceptance of the General Conditions. • 2. Prices or 2.1 Prices of each activity will be those displayed on the website or 2.2 Prices include VAT and everything set out in the "includes" section of each activity sheet. or 2.3 The carrying out of Scheduled Activities is subject to completing the minimum places indicated in each file. In the event of not completing these minimum places, the price shown for this activity will be applicable according to the number of people attending. The participant may choose to attend by paying the corresponding price according to the number of attendees or receive a voucher for the amount paid which may be paid in any other activity. or 2.4 The prices do not include any expenses necessary to meet the requirements in obtaining visas or other entry requirements for certain countries (health insurance, special accident insurance, etc.). • 3. Reservation, payment and cancellations of scheduled activities or 3.1 The reservation of places will be made in strict order of payment of the amount stipulated for each activity as a sign of the reservation. or 3.2 If the reservation is made by telephone, the availability of places will be confirmed at the time and there will be a maximum period of 48 hours to make the payment of the reservation, for the amount indicated in each information sheet in the BANC SABADELL account, indicating the activity and name. or 3.3 In case of making the online reservation, the availability of a place is immediate and you must follow the instructions received in the contact email. or 3.4 The rest of the payment will be made before the deadline set in each activity sheet, in the case of activities that are not paid in full for having agreed so at a particular level. or 3.5 In case of cancellation or modification of the reservation by the user, this will involve the following penalties:  More than one month before the start of the program: 100% refund  From one month to 15 days before: 50% refund.  From 14 days to 7 days before: 25% refund.  Less than 7 days before: no return.  In no case will the expenses incurred by third parties and related to the activity be refunded. or 3.6 If, on the deadline for the activity, there is a waiting list, the reserved and non-paid places will be filled in full, for those included in the waiting list. or 3.7 Minors will give parental consent on the day of the activity as well as a photocopy of the DNI of the parent or guardian. or 3.8 In the event that the cancellation or modification by the customer is affected by an increase in the price of the other participants, this increase will be deducted from the amount to which he was entitled to a refund, according to section 3.5 • 4. Reservation and payment of a la carte activities (all international activities in addition to those specified are considered a la carte). o 4.1 The deposit of the reservation, the amount of which will be determined for each activity at a particular level, will consist of the deposit in the BANC SABADELL account or by payment by bank card in the Virtual POS, indicating the name of the person or company that contracts the activity. There will be no refund of the amount delivered as a reservation for the activity in case of cancellation by the customer. or 4.2 The name, surname, DNI and required data of the participants (clothing sizes, shoe number ...) will be notified below through the online customer file. o 4.3 In the event of cancellation by the user, section 4.1 will apply, as well as the penalty set out in section 3.5, for the rest of the amount paid for the activity. or 4.4 Minors will give parental consent on the day of the activity as well as a photocopy of the DNI of the parent or guardian. • 5. Vouchers and gift cards or 5.1 Participants who wish to pay for any of the activities with Vouchers or Gift Cards must inform us at the time of booking, the services specified in the vouchers themselves and not included in the activity. those on the website. or 5.2 Any modification less than 7 days in advance means the loss of the entire voucher. or 5.3 In the event that the activity cannot be carried out for reasons outside the company (meteorology, lack of snow, etc.), a similar alternative activity will be carried out. In the specific case of Snowshoes, Via ferrata or Climbing, they will be replaced by hiking. • 6. Insurance 6.1 All participants will have accident insurance to cover the activity (s) to be carried out, without prejudice to the fact that certain activities may require additional medical insurance. or 6.2 MIGUEL ANGEL LOPEZ GALAN WWW.EXPERIENCIESCOSTABRAVA.COM has accident insurance for participants who do not have their own insurance. The client must communicate this to MIGUEL ANGEL LOPEZ GALAN WWW.EXPERIENCIESCOSTABRAVA.COM at the time of making the reservation and will pay the cost of the same together with the amount of the reservation. • 7. Alteration of routes or 7.1 Mountain activities are subject to possible changes due to weather conditions and the physical and mental characteristics of the participants. Itineraries may be modified and even partially or completely suspended if circumstances so warrant, at the discretion of the guide. or 7.2 In order to ensure the proper functioning of the activity, the guide responsible for the activity may adapt it according to the weather forecast plan of the AEMET (State Meteorological Agency), or other services. international, national or local weather. or 7.3 However, in the event that the activity has begun and that it has to be suspended for the reasons indicated in section 7.1, no amount will be reimbursed, given the unpredictability of these external factors. . For this purpose, the activities begin after presenting themselves to the responsible guide at the meeting point of the activity. • 8. Responsibilities of the guide or 8.1 All the activities of EXperienciescostabravason carried out by qualified guides. or 8.2 The guide is the person most responsible for the activity, making the most appropriate decisions for its proper functioning, taking into account weather conditions and the physical and mental shape of the participants. or 8.3 Participants agree to follow the instructions in the guide. If they are not complied with, both MIGUEL ANGEL LOPEZ GALAN WWW.EXPERIENCIESCOSTABRAVA.COM and the guide decline all responsibility for the consequences that may arise, leading, if necessary, to the expulsion of the participant or even to the suspension of the activity, with loss of all the rights. • 9. Right of admission or 9.1 MIGUEL ANGEL LOPEZ GALAN WWW.EXPERIENCIESCOSTABRAVA.COM and, where applicable, the activity guide, the right of admission of any person who is not present at the time prior to the beginning of the activity the psychophysical or technical conditions necessary to carry out the activity. or 9.2 Likewise, any person who does not show up at the beginning of the activity with the material specified in the "Necessary material" section or indicated by e-mail, will not be able to participate in it, always at the discretion of the guide. or 9.3 The situations specified in sections 9.1 and 9.2 involve a loss of all rights by the participant and a loss of the amount of the activity.

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